Managed. Sales Development

Qualify interest. Deliver context for sales.

We handle and qualify incoming interest for your company. Your sales representative receives opportunities with history, identified needs, and a clear next step.

I want to qualify my contacts

Your sales rep receives the history and criteria justifying each opportunity.

Profissional com headset atendendo um contato e registrando informações no computador.

Listening that guides the next step.

Lead response and qualification of incoming interest.

EXECUTION WITH DIRECTION

Connect incoming interest to the next commercial step.

For companies that generate demand and need to organize the initial response, discovery, and qualification. The operation connects marketing and sales with shared criteria and attention to each buyer’s context.

01

Response within coverage

We organize channels and response windows to reply according to the timeframe defined in the project.

02

Consistent qualification

We define with your team the profile and signals that indicate an opportunity ready to advance.

03

Context for the salesperson

The history accompanies the referral, with recorded needs, purchase timing, and next steps.

04

Alignment between marketing and sales

Customer service information helps improve messages, criteria, and contact follow-up.

FROM STRATEGY TO EXECUTION

How Managed. Sales Development works.

STEP 01

We understand your demand

We analyze the origin, volume, and profile of contacts, as well as the offer and the sales team’s capacity.

STEP 02

We structure the customer service

We combine channels, schedules, response times, discovery questions, and routing criteria.

STEP 03

We engage and qualify

People conduct the conversations, record the context, and route the opportunities. Data, technology, and AI support organization and continuous improvement.

FREQUENTLY ASKED QUESTIONS

Clarity to move forward.

See how the initial response, qualification, and routing of opportunities to the salesperson work.

It is an operation focused on handling and qualifying the leads that come to your company. The team conducts the initial conversation, understands the prospect’s needs, and identifies which opportunities can move forward to sales.

We start from the origin of the interest, the customer profile, and intent signals. We define discovery questions, acceptance and disqualification criteria, and a common playbook for the contracted channels. People lead the conversations, while data, technology, and AI support organization and preparation. The history is recorded in the CRM.

The cadence of follow-ups and the tracking of contacts who are not yet ready are adjusted based on the entry context, the response window, and the scope. Before forwarding the opportunity, we gather the information the salesperson needs to keep the process moving.

The rate depends on the origin and quality of the leads, the offer, the response time, and the qualification criteria. We monitor the progress of the service until acceptance by the sales team, broken down by channel and period. Goals are defined specifically for your operation, with no universal guaranteed rate.

Lead generation attracts interested people. Managed. Sales Development acts after that, answering contacts, understanding their needs, and identifying which ones have real purchasing potential.

We define with your company the ideal customer profile and the criteria that indicate a good opportunity. Then, we use structured questions to evaluate each contact consistently.

No. They receive the opportunities that present purchasing potential according to the defined criteria.

The information is recorded in the system, allowing your company to track these contacts and define the next steps.

Yes. The conversation history follows the opportunity, providing context on interest, needs, and points raised.

Yes. The questions, criteria, and operational learnings are recorded and can be incorporated into your team’s routine.

The first-response benchmark is up to five minutes, within the agreed service window and channels. Coverage may include forms, email, phone, WhatsApp, and social media. Hours, time zones, capacity, and applicable deadlines are defined in the proposal and recorded in the operation.

The document uses 500 contacts per month as a baseline for one dedicated person. During the assessment, we evaluate volume, complexity, and necessary coverage. When a dedicated operation is not justified, we recommend a structure more appropriate to the context.

The operation can use your company’s environment or the structure defined for the project. We combine access, records, and integration before starting. If the CRM needs configuration, this work is handled during service preparation.

For questions about agencies, competitors, tools, equipment, data enrichment credits, CRM, domain, operating on behalf of your company, team continuity, training, implementation, media, automation, success fee, hiring, internalization, and termination, consult the general conditions of the Managed line.

Consult general questions about Managed.

LET’S TALK

Incoming interest needs a next step.

Tell us how leads reach your company. We will evaluate how to organize customer service and deliver more context for sales.

We will use your information to respond to this request.

Other Managed solutions.